Privacy Policy

1. Introduction

Easy Claim Sdn Bhd (Reg No: 202501040466 (1641875-W)) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with this website and our general business operations, in accordance with Malaysia's Personal Data Protection Act 2010 ("PDPA").

This Policy covers personal data collected through this website (for example, when you submit an enquiry). It does not cover claim-specific personal or medical data that we process on behalf of our clients (insurers, TPAs, law firms, and similar organisations) under a service engagement — that processing is governed by the terms agreed with the relevant client and is addressed further in our Data Protection page.

2. What Personal Data We Collect

• Contact details you provide via our enquiry or demo request forms, such as name, company, organisation type, email address, and message content.
• Career applications sent to us, such as a CV, cover letter, and contact details.
• Basic technical information generated by your browser when you visit the site (such as browser type), where applicable.

3. How We Use Your Data

• To respond to enquiries and demo requests.
• To assess job applications.
• To maintain business records and comply with our legal and regulatory obligations.
• To improve our website and services.

4. Legal Basis for Processing

We process personal data on the basis of your consent (for example, when you submit a form), and where necessary for our legitimate business interests, such as responding to enquiries and managing recruitment, in a manner consistent with the PDPA.

5. Disclosure of Personal Data

We do not sell personal data. We may share personal data with service providers who support our operations (such as hosting or email providers) under confidentiality obligations, or where required by law or regulatory request.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law.

7. Your Rights

Under the PDPA, you have the right to request access to, and correction of, your personal data, and to withdraw consent to its processing. To exercise these rights, contact us using the details below.

8. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal data, aligned with ISO 27001 information security practices and BNM Cloud Service Provider (CSP) expectations where applicable.

9. Cross-Border Transfers

As we work with clients across ASEAN, personal data may be processed or stored outside Malaysia. Where this occurs, we take steps consistent with the PDPA to ensure the data receives comparable protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For any questions about this Privacy Policy or to exercise your data protection rights, contact us at enquiries@easyclaim.tech.